Summary

Author: William ByhamWilliam Byham


Authors of

[[Book - Zapp - The lightning of empowerment]]
[[Book - HeroZ Empower Yourself, Your Coworkers, Your Company]]


All of his books
My review: ⭐⭐⭐⭐ (4/5)

It's a story about the castle (organization), that fight the dragon (problems) for their citizen (users).

The story begin with Art Halegiver (main character) who are arrow-maker which bored with their works, until someday he have help the Zapp Wizard from the dragon, and later have applying the Zapp Magic Spell to his working life, as a result improvethe engagement in his works, increase productivity, and as a result be able to save the castle and enjoy his working life.

Note

• Find what's important for company, for team, for you
• Established the baseline
  • What's get measured, get managed
  • Measure what's matter
• Set the goal (asking client, users, customers, etc)
• Cut the process not the arrows
• Little by little
• Improve as a team

Zapp Magic Spell

• Three Keys Magic Spell
  • Enhance self-esteem
  • Listen with empathy
  • Ask for help and encourage involvement
  • (Extra for manager) Offer help without taking responsibility
• ACTION Spell
  • Assess Situation
  • Determine Cause
  • Develop Ideas
  • Implement
  • Make it ONGOING
• InterACTION Spell
  • Open meeting with Goal and why it so important
  • Clarify details
  • Develop Ideas
  • Agree on Actions
  • Close with review of decisions and set appropriate follow-ups
• Coaching Spell
  • Ask Question
  • Listen and Understanding
  • Share Knowledge and Experience
• Guide-Through-Feedback Spell
  • Positive feedback
  • Tell exactly what was done right
  • Explain what made this action right
  • Improvement feedback
  • Tell what you could have been done better
  • Explain why
  • Provide Suggestion to improve